Dashboard Management
Setting Up
Applications
Accounts
Payments
Check Deposits
Applications
Applications
- Which file types can be uploaded as verification documents on application?
- Navigating Applications
- What can I tell an applicant about why their application was denied?
- Do authorized users have to go through KYC?
- Does Unit or the bank send a denial letter to the applicant when their application is denied?
- Can an application have an international address?
- See all 16 articles
Accounts
Accounts
Cards
Card Management
- A customer is unable to add their card to their mobile wallet (Apple Pay, Google Pay)
- Does Unit support payments through mobile wallets like Apple Pay and Google Pay?
- How can my customers activate their physical cards?
- Can card orders be shipped internationally?
- Can card orders be shipped to PO boxes?
- How can we increase card limits?
- See all 22 articles
Card Transactions
- Is there a withdrawal limit for All Point ATMs?
- Can a return be processed on a closed or frozen card?
- Can we cancel a pre-authorization if it is fraduluent?
- Can purchases settle for an amount larger than the amount that was authorized?
- How do ATMs and ATM fees work at Unit?
- Are there fees for international transactions?
- See all 11 articles
Payments
General
ACH
- Why was the direct deposit not successful if the micro-deposit went through?
- What will happen if a CCD ACH would be sent to a personal bank account?
- Can you identify if a recipient's bank account is business or personal before sending an ACH transfer based on the routing number or other account properties?
- Can we trace a missing ACH?
- Can we reverse an ACH?
- The SEC Code is not always the same. What is the difference between them?
- See all 18 articles
Wires
Checks
- At what point does the check-writing bank confirm the check is legitimate?
- How can we have a check deposit successfully processed?
- Can check deposits be accepted from a Canadian bank?
- What does the check reason Refer to Maker mean?
- Can we track final balance checks?
- Can we track final balance checks?
- See all 10 articles
API Management
Frequently Asked Technical Questions (Internal)
Cards
Common End-Customer Support Scenarios (Internal)
Remaining balance check issues
