Dashboard Management
Setting Up
- When are the monthly statements generated?
- How can I reset my password for the Unit Dashboard?
- Login to your sandbox account
- How can I delete my account from the sandbox environment?
- What is the time zone displayed in the Unit Dashboard?
- What are the available Unit Dashboard user roles?
- See all 9 articles
Applications
Accounts
Payments
Check Deposits
Applications
Applications
- Which file types can be uploaded as verification documents on application?
- Navigating Applications
- What can I tell an applicant about why their application was denied?
- Do authorized users have to go through KYC?
- Does Unit or the bank send a denial letter to the applicant when their application is denied?
- Can an application have an international address?
- See all 15 articles
Accounts
Accounts
- Will closing an account cancel any pending payments from the account?
- Do you store account statement for closed account and can we access them after the account is closed?
- When are monthly statements generated?
- Can closed accounts be reopened?
- Can we change the deposit settings for a deposit account?
- Can an account number be changed?
- See all 29 articles
Cards
Card Management
- Visa Prohibited Countries list
- Card Special Handling Options
- A customer is unable to add their card to their mobile wallet (Apple Pay, Google Pay)
- Does Unit support payments through mobile wallets like Apple Pay and Google Pay?
- How can my customers activate their physical cards?
- Can card orders be shipped internationally?
- See all 22 articles
Card Transactions
- Card decline for "Exceeds stand in limits"
- Is there a withdrawal limit for All Point ATMs?
- What is Stand-In?
- Can a return be processed on a closed or frozen card?
- Can we cancel a pre-authorization if it is fraduluent?
- Can purchases settle for an amount larger than the amount that was authorized?
- See all 13 articles
Payments
General
ACH
- Updating Incorrect ACH Payment Information When Verified Through Plaid
- Why was the direct deposit not successful if the micro-deposit went through?
- What will happen if a CCD ACH would be sent to a personal bank account?
- Can you identify if a recipient's bank account is business or personal before sending an ACH transfer based on the routing number or other account properties?
- Can we trace a missing ACH?
- The SEC Code is not always the same. What is the difference between them?
- See all 18 articles
Wires
Checks
- Why is a check rejected for FL- FI Prohibited Item
- At what point does the check-writing bank confirm the check is legitimate?
- How can we have a check deposit successfully processed?
- Can check deposits be accepted from a Canadian bank?
- What does the check reason Refer to Maker mean?
- Can we track final balance checks?
- See all 11 articles