- What do the evaluation flags in applications mean?
- How can I find out why an application was denied? Can my customer re-apply?
- Can my customers open a bank account without a Social Security number?
- Do my customers need to have an address in the US?
- Can my customers update their name in their accounts?
- Can an applicant correct their information (e.g., social security number) if it was mistyped?
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- What is the timeframe for a remaining balance check to be cashed?
- When final balance checks are mailed, what is the mailing name for business accounts?
- What types of accounts are available?
- What funding methods are available for accounts?
- Can we have different account limits for different end-customers?
- What does a hold on an account mean?
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- Can card orders be shipped to PO boxes?
- How do I add additional users to CPI?
- Can card orders be shipped internationally?
- How can my customers activate their physical cards?
- Does Unit support payments through mobile wallets like Apple Pay and Google Pay?
- What happens when my customers’ cards expire?
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- How do ATMs and ATM fees work at Unit?
- We support AllPoint. Why did my customer incur a fee at an ATM?
- How long does it take for debit-card authorizations to surface on Unit’s Dashboard?
- How can my customer dispute a card transaction?
- Can purchases settle for an amount larger than the amount that was authorized?
- There’s an unrecognized transaction in my customer’s account. What should be done?
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- The SEC Code is not always the same. What is the difference between them?
- Can we do a stop-payment for an ACH?
- What is same-day ACH vs standard ACH?
- My customer initiated a same-day ACH. Why hasn’t it posted to the payee’s account?
- What are the cutoff times for same-day ACH?
- What are the cutoff times for standard ACH?
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- How do I submit a ticket?
- Can a business account request more than one physical debit card?
- How often does Unit pay out interchange revenues and deposit fees?
- Are downloadable statements available for our Revenue Account?
- Does Unit charge fees on transfers between accounts on our platform?
- How do we withdraw funds from our revenue account?