Dashboard Management

Setting Up

• When are the monthly statements generated?
• How can I reset my password for the Unit Dashboard?
• How do I submit tickets to Unit Support?
• Login to your sandbox account
• How do I submit a ticket?
• How to filter transactions in the main page
• See all 10 articles

Applications

• Finding an application
• Which sections of an application can we update?
• How to determine an application status

Accounts

• How to search within the Account tab
• The core features of a deposit account
• What is the process for updating information in an existing customer account?

Payments

• What is the difference between Payments and Received Payments?
• Navigating Payments
• What does the status mean for Payments and Received Payments?

Check Deposits

• Reviewing Check Deposits
• What do the check deposit statuses mean?

Disputes

• How are disputes submitted?
• How to search for Disputes
• How can we monitor disputes?
• How to navigate disputes

Applications

Applications

• Which file types can be uploaded as verification documents on application?
• Navigating Applications
• What can I tell an applicant about why their application was denied?
• Do authorized users have to go through KYC?
• Does Unit or the bank send a denial letter to the applicant when their application is denied?
• Can an application have an international address?
• See all 16 articles

Accounts

Accounts

• When are monthly statements generated?
• Can closed accounts be reopened?
• Can we change the deposit settings for a deposit account?
• Can an account number be changed?
• Can we obtain a voided check?
• How can we get the accrued interest to a customer if their account is closed?
• See all 29 articles

Cards

Card Management

• A customer is unable to add their card to their mobile wallet (Apple Pay, Google Pay)
• Does Unit support payments through mobile wallets like Apple Pay and Google Pay?
• How can my customers activate their physical cards?
• Can card orders be shipped internationally?
• Can card orders be shipped to PO boxes?
• How can we increase card limits?
• See all 22 articles

Card Transactions

• Is there a withdrawal limit for All Point ATMs?
• Can a return be processed on a closed or frozen card?
• Can we cancel a pre-authorization if it is fraduluent?
• Can purchases settle for an amount larger than the amount that was authorized?
• How do ATMs and ATM fees work at Unit?
• Are there fees for international transactions?
• See all 11 articles

Card Authorization

• Why is the card being declined for "Suspected Fraud"?
• Why is the authorization hold greater than the transaction amount?
• How long does it take for debit-card authorizations to surface on Unit’s Dashboard?

Payments

General

• Why was the direct deposit not successful if the micro-deposit went through?
• Can my customer spend more than they have in their account?

ACH

• Why was the direct deposit not successful if the micro-deposit went through?
• What will happen if a CCD ACH would be sent to a personal bank account?
• Can you identify if a recipient's bank account is business or personal before sending an ACH transfer based on the routing number or other account properties?
• Can we trace a missing ACH?
• Can we reverse an ACH?
• The SEC Code is not always the same. What is the difference between them?
• See all 18 articles

Wires

• What is the cutoff time for wires?
• Can we do a stop-payment for a wire?
• We initiated a wire. Why hasn’t it been sent yet?
• Why is our wire transaction still marked pending?
• Why was our wire returned?

Checks

• At what point does the check-writing bank confirm the check is legitimate?
• How can we have a check deposit successfully processed?
• Can check deposits be accepted from a Canadian bank?
• What does the check reason Refer to Maker mean?
• Can we track final balance checks?
• Can we track final balance checks?
• See all 10 articles

Book Payments

• Are book payments instant?
• Why was my ACH sent as a book payment?

API Management

API Management

• What is the time zone of Unit's API response data?
• What is Unit’s rate limit?
• Which IP addresses for Unit should we add to our allow list?
• How can we prevent duplicate requests?

Frequently Asked Technical Questions (Internal)

Cards

• Authorization statuses

Common End-Customer Support Scenarios (Internal)

Remaining balance check issues

• What if a remaining balance check never got cashed?