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  1. Unit - Help Center
  2. Payments

Payments

General

  • What should we do if our customer is reporting that our routing number is not recognized by a third party (e.g., another bank, electric utility company, etc)?
  • Can my customer spend more than they have in their account?

ACH

  • The SEC Code is not always the same. What is the difference between them?
  • Can we do a stop-payment for an ACH?
  • What is same-day ACH vs standard ACH?
  • My customer initiated a same-day ACH. Why hasn’t it posted to the payee’s account?
  • What are the cutoff times for same-day ACH?
  • What are the cutoff times for standard ACH?
  • See all 13 articles

Wires

  • We initiated a wire. Why hasn’t it been sent yet?
  • Why is our wire transaction still marked pending?
  • What is the cutoff time for wires?
  • Why was our wire returned?

Checks

  • A check was rejected. How can I find out the rejection reason?
  • What happens after my customer deposits a check?
  • Does Unit support Remote Deposit Capture (RDC)?

Book Payments

  • Are book payments instant?
  • Why was my ACH sent as a book payment?
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