A customer is unable to add their card to their mobile wallet (Apple Pay, Google Pay)

If your customer receives an error when trying to add their card to a mobile wallet, please check the following steps:

1. Ensure your BIN is tokenized for mobile wallets.
   • • Please see the setup process here.
2. If your customer is trying to add the card via in-app push provisioning, ask them to try adding the card manually.
   
   • • This will confirm if there is an issue with the in-app push provisioning method.  
3. If the issue persists, ensure the following:
   
   • The card is activated.
   • The cardholder entered their card information correctly.
   • The cardholder is using a phone with a U.S. SIM card.
   • The wallet app is fully updated in the app store.
   • The phone has a biometric/password lock enabled.
   • The customer has tried restarting the phone and reinstalling the wallet app.
   • If iPhone, the device and Apple ID region is set to 'United States':
     1. 1. Settings → General → Language & Region
        2. Settings → Click on Name → Media & Purchases → View Account → Country/Region

If the customer continues to experience an issue, please reach out to Unit Support with a screenshot of the error message and timestamp of the most recent attempt.