A card might be declined for suspected fraud due to fraud monitoring rules. When an authorization or transaction receives a Decline status with a SuspectedFraud reason, a Fraud Case is automatically created.
Each Card Fraud Case (Transaction / Authorization) is linked to a suspicious transaction and requires customer feedback for resolution within a specified timeframe, typically 72 hours. Your organization will reach out to the cardholder via email or SMS (it configured by your Org.) to verify or deny the suspicious transaction.
If no Customer feedback is received within the time frame your organization has configured (can be one of the following periods: 12, 24, 48, 72), the Card Fraud Case expires and cannot be acted upon.
Please review this in our guide to learn more about visa fraud outreach and monitoring:
https://www.unit.co/docs/api/card-fraud-outreach/
https://www.unit.co/docs/cards/card-fraud-monitoring/
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