Applications
- Which file types can be uploaded as verification documents on application?
- Navigating Applications
- What can I tell an applicant about why their application was denied?
- Do authorized users have to go through KYC?
- Does Unit or the bank send a denial letter to the applicant when their application is denied?
- Can an application have an international address?
- Why is the selfie verification invalid?
- Can a canceled application be overridden?
- What do the evaluation flags in applications mean?
- Can a denied application or a closed account be removed from the system?
- How can I find out why an application was denied? Can my customer re-apply?
- Can my customers open a bank account without a Social Security number?
- Do my customers need to have an address in the US?
- Can my customers update their name in their accounts?
- Can an applicant correct their information (e.g., social security number) if it was mistyped?
- My customer is unable to receive their one-time password (OTP) text message.