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Originated ACH Recall Request for fraud reasons- customer claims they didnt originate the transaction

Anna
Updated

Please be advised that an originated ACH transaction cannot be formally disputed because creating the transaction serves as authorization of its validity. However, if the transaction in question involves fraudulent activity, we can submit a request to the partner bank on your behalf. Please note that the receiving institution may refuse to return funds if they are no longer available in the recipient's account. If the transaction occurred within the last five business days, we can initiate an ACH reversal. If the funds are available, the transaction will be automatically returned within two business days.

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