Can we trace a missing ACH?

  • In order to trace any incoming ACH i.e deposits etc we require the trace ID number.
  • If an ACH is returned due to name mismatch, it never settled in the Unit account. 
  • The customer will need to reach out to their external bank to locate the funds. 
  • Any returned ACHs will be settled in 2-3 business days.
  • We are able to confirm on our end if the ACH have been returned successfully, upon doing so final recommendation is to still have the customer provide the trace number to the third party.
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