What does it mean when a card status is set to SuspectedFraud?

  • SuspectedFraud is a card status set by Visa. In this case, Visa will actively reach out to the customer to confirm that the activity isn’t fraudulent. Once they receive confirmation, the card will revert back to Active.
  • If the customer claims that the activity is fraudulent, the card will stay in SuspectedFraud. Visa will refer the customer to you, to issue a new card.
  • If Visa does not receive confirmation, the card will remain in SuspectedFraud status, reach out to Unit Support to assist you in lifting the SuspectedFraud status.
  • Card statuses do not affect the account status. If a card is in SupectedFraud status, this does not mean the account is frozen or closed. 
  • For more information about this process, see our Card Fraud Monitoring guide.
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