Can closed accounts be reopened?

  • If an account was closed for "Fraud" or "By Bank"- we cannot reopen an account and we should consult with BSA team.
  • If an account was closed for "Negative Balance" or "By Customer" and it has been less than 30 days since the closure we can reopen the account and respond with a "Reopen Account" macro.
  • If it is more than 30 days, the account can't be reopened automatically and KYC verification should be rerun. Please respond with "Reopen account after KYC rerun".


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