Why does a transaction not appear in a monthly statement if it was created in the same month?

  • Monthly statements will be created at the end of the month and will include all the transactions created during the month. 
  • In the event there is a transaction not present, this is most likely due to a transaction falling under these two conditions are true:
    • 1.) Transaction created on the last day of the month
    • 2.) The transaction created after the end of day cutoff time at 7pm EST.
  • If both of these are true, this transaction would appear on the following monthly statement. 
  • If these is not the case, Unit Support can investigate further. 
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