There’s an unrecognized transaction in my customer’s account. What should be done?

Angela Rodriguez

Updated May 01, 2023 03:15

If it’s an unrecognized card transaction, your customer can call the toll-free number on the back of their card to dispute the charge.
If it’s an unrecognized received ACH payment, please ask the customer to fill out the unauthorized payment dispute form and send it over to our Support team.

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