How can Suspected Fraud status be removed from a card?

  • If the card was blocked in the last 24 hours, have your customer check their email and text messages. They should have received a message from Visa asking them to confirm the transaction. They should simply follow the instructions in the message.
  • If the card is still blocked more than 24 hours and the customer did not respond to Visa communication, please reach out to Unit Support.
  • For more information about this process, see our Card Fraud Monitoring guide.
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