What does it mean when a card status is set to SuspectedFraud?

  • SuspectedFraud is a card status set by Visa. In this case, Visa will actively reach out to the customer to confirm that the activity isn’t fraudulent. Once they receive confirmation, the card will revert back to Active.
  • If the customer claims that the activity is fraudulent, the card will stay in SuspectedFraud. Visa will refer the customer to you, to issue a new card.
  • For more information about this process, see our Card Fraud Monitoring guide.
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