When are final balance checks mailed? Can they be mailed to a different address?

When closing an account with a balance of $1 or less, the funds will automatically be transferred to your organization's revenue account (see more at Account Low Balance Closure).

When closing an account with a balance greater than $1, a check will be mailed to the business or individual address on file.

When closing an account with a negative balance, the balance will be considered a loss, and will be covered from your reserve account

In most cases, the final balance check is processed and mailed out a few weeks after account closure. 

• The check will be sent to the account address on file unless otherwise requested. In order for the check to be mailed to a different address, use the Contact Us widget on the Dashboard, then select Closed Account Check Reissue to submit an address verification document.
  The following is a list of acceptable documents:  
  
  • • Utility Bill
    • Bank Statement 
    • Lease Agreement
    • Pay Stub
    • Insurance Bill/Statement
    • Driver’s License (unexpired)